Bay has quite an intricate for them. You might have to pay
and long-winded dispute long-distance charges for the
resolution procedure. In call, but that's better than
this email, I'll try to break dragging the auction through
each step down for you, so you mediation for months.
can see what's involved and how
long it takes. Step 1 - You open an Item Not
Received dispute: You can do this
As an example, let's go through here: what you would do if you paid for href="http://feedback.ebay.com/ws
an item but didn't receive it /eBayISAPI.dll?InrCreateDispute"
from the seller. target="_blank">http://feedback.e
bay.com/ws/eBayISAPI.dll?InrCreat
Before you open a dispute: Give eDispute.
the seller a chance to send the
item before you get ahead of All you need to do is enter the
yourself and open a dispute. If item number and say that you did
you're concerned about how long not receive the item.
the item is taking to arrive, the
first thing you should do is send Step 2 - eBay contacts the
a polite email to the seller seller: eBay sends the seller an
saying that you haven't received email that tells them that you've
it and asking whether they have said you didn't receive the item.
posted it. You should also check Then can then choose to tell you
your own email address in eBay's one of three things: that your
options, to make sure that the payment hasn't cleared yet, that
seller can reply to you. As a the item is in the post, or that
last resort before opening a they'll give you your money back.
dispute, you should try to call The seller can also tell eBay
the seller on the number eBay has that they would like to send you
a message. href="http://www.squaretrade.com"
target="_blank">http://www.square
Step 3 - You talk to the seller: trade.com, who provide
You try to work out what's mediation to many websites where
happened directly with the there are buyers and sellers.
seller, sending messages back and They will contact the seller on
forward. Hopefully they'll agree your behalf and then mediate as
to give you a refund for the sake you negotiate what to do from
of their feedback, or your item there.
will turn up in the post during
this time. Sellers who are committed to
going through SquareTrade's
Step 4 - Closing the dispute: mediation for any disputes can
After 30 days (or 10 days if the sign up to display the
seller didn't respond), you have ‘SquareTrade seal' on their
two options to close the dispute: auctions. This gives their buyers
either you were satisfied or you $250 fraud protection, and shows
weren't. If you weren't that their identity has been
satisfied, then you can claim independently verified so they
under eBay's purchase protection are who they say they are.
program for up to $200.
When your sellers aren't in such
Independent Dispute Mediation. good standing, though, you need
to be careful to avoid being a
If you don't want to go through victim of fraud. There are a few
eBay's own process, and scams that you especially need to
especially if the auction was for look out for - we'll cover them
a high-value item, then you can in the next email.
use a third-party mediator. eBay
recommend SquareTrade, at
About the Author:
Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit http://www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.
Read more articles by: Kirsten Hawkins
Article Source: www.iSnare.com
