ave you ever noticed how In the initial email say
rare it is for high volume something like "sometimes
ebay sellers to have 100% products will get lost in the
feedback. It's not like they post. If it hasn't turned up
deliberately scam 1 or 2 % of within 10 days email me and I
there 2000 plus customers. will replace it". This will warm
They've streamlined the auction the customer up to the idea that
process, reduced the risk of well, s*** happens and there's no
faulty products and goods point getting abusive.
arriving damaged etc.
If the customer backs out of the
So why are they still left with sale, leave positive feedback.
angry customers. The truth is They will appreciate this and
some people are just jerks. They give you great feedback, and will
will bid on an item and then when be more open toward buying from
you expect them to pay for it you in the future.
they will abuse you.
If the customer doesn't respond
Sometimes they will be angry if to your emails, don't leave
the product doesn't arrive, even negative feedback, leave none.
though you did everything you You've already lost the sale so
could and it was completely out nothing can be gained by you
of your control. getting abusive.
Dealing with these people is an It's a very rare seller who is
everyday occurrence for ebay able to bite their tongue, but
powersellers. But there are ways the rewards far out way the small
to minimize their effect on your satisfaction of giving them a
feedback. piece of your mind. Potential
buyers can be convinced not to
buy from you as a result of the the customer isn't always right
small minority of past but you must act as if they are.
unsatisfied customers. Remember
About the Author:
Jules Boven is a professional auction seller and CEO of http://www.thewholesale-hub.com, an online resource connecting retailers to wholesalers.
Read more articles by:
Jules Boven
Article Source: www.iSnare.com
