ach version of Microsoft applications such as Microsoft
CRM seems to appear with Outlook. There are two additions
new features offered. For available – the Small Business
the business owner that’s Edition and the Professional
important to note because as a Edition – providing a service for
licensed Microsoft CRM user business of every size.
you’ll be entitled to updates and
thus the great new features. Outlook is the most commonly used
e-mail application and Microsoft
Wondering what those features CRM integrates smoothly and
are? We will give you a little seamlessly. It’s quite an
taste right now. Of course we improvement over previous
can’t possible give you all the versions. You can easily look up
details in one article but you’ll information on your customers,
get the picture. manage your email, send email,
record customer discussion, and
The key to Microsoft CRM is that set up appointments all from
it works the way your company within Outlook.
does which is just how it should
be. You shouldn’t be trying to On of the most impressive new
fit your business into the features is the marketing
software. Microsoft knows how automation system that lest you
business needs to run – after all create marketing and sales
they are the most successful campaigns on the fly. You can
business on the globe – and create leads, do direct marketing
therefore their software reflects plans, create sales letters, and
exactly what needs to happen. launch campaigns and then track
their progress and the final
You can even integrate Microsoft results. You can even track your
CRM into your existing revenues and make sure your
profits are on the rise. customize Microsoft CRM. In fact
it’s so simple now that even non
Remember the old days of post technical staff can create a
it’s and wall calendars? Thanks custom application with just a
to technology those days are click of the mouse. No one has to
pretty much gone. If you want to write code – in fact you don’t
see your staff sell more while even have to leave the
providing the best customer application you are in.
service then you’ll want to have
a look at the new service Reporting has also been
scheduling module that’s been drastically improved. Now getting
integrated into Microsoft CRM. the information out in a useful
format is as easy as entering the
This is a very sophisticated data. You can even export the
system with an excellent data to Excel to create
scheduling engine that lets spreadsheets. There are a full
anyone that is authorized to book set of preprogrammed reports that
an appointment and to survey you can print with just a click
resources so you can make the of your mouse but you can also
most out of the resources you create your own custom reports
have. Schedule follow up quickly and easily.
appointments, servicing,
marketing strategies, or just The new features offered in
about anything you can think of. Microsoft CRM make a package that
was already good that much
Microsoft understands how better.
important it is to be able to
About the Author:
Sayed Ally, is the lead CRM Analyst. His company provides, Microsoft CRM 3.0. Sayed can be reached at Tel : (905) 815- 1995 ext 22, email: aSayed@cqsolutions.com.
Read more articles by:
Sayed Ally
Article Source: www.iSnare.com 
