can answer this question But nothing! There is no
for you right now: the situation where you, as a seller,
answer is ‘yes'. In fact, should get into any dispute with
the answer is ‘YES!' - the a buyer. Here are a few common
biggest yes you've ever heard. Of situations and how to handle
the course the customer is always them.
right. If you want to be a
successful eBay seller, you They say the item never arrived:
should go miles out of your way Politely ask the buyer to wait a
to make sure every single one of few more days to see if it turns
your customers is 100% satisfied, up, and then email you again if
however much time or money it it still hasn't arrived. If it
might cost you. still hasn't arrived, you should
assume it was lost in the post
A dissatisfied customer will somehow and offer to send a
leave negative feedback, and replacement if you have one, or
negative feedback is to be give them a full refund
avoided at all costs. That one otherwise. No, I don't care what
piece of negative feedback will that costs you. Are you serious
always cost you more than it about selling on eBay or not?
would have to deal with the
complaint, whatever the value of The item has been damaged in the
the items you sell. You should post: You must offer to replace
consider any positive feedback it or take it back for a refund
percentage under 100% to be an without hesitation.
absolute disaster, and a personal
failure on your part. They say the item doesn't match
the description: Resist the urge
But What If... to email back with "yes it does,
you just didn't read the
description properly". Take the worth to you. Let's say you were
item back for a refund, and edit selling $10,000 worth of items
your description if you need to, each week, for example, and
to make any confusing points making a $1,000 profit per week
extra clear. overall. You might think that
refunding one customer's $1,000
I'm sure you're spotting a purchase would be a tragedy,
pattern by now. Offering a refund losing you your whole week's
will make almost any problem go profit. It's far better to look
away, and it really will cost you at it this way: if you don't give
less in the long run. Remember, that refund, then not only will
one piece of negative feedback you lose the next week's profit,
will stay with you forever, while but you'll probably lose a few
having a 100% positive rating is weeks' profit after that too. Now
like owning a bar of solid gold. which option looks better?
You should always handle I absolutely can't emphasise
customers' complaints before they enough the importance of really
complain to eBay - in fact, you believing that the customer is
should email them pre-emptively always right. But trying to make
to ask if they have any. Going excuses for complaints isn't the
through the dispute process is only thing you need to avoid.
time consuming, reflects badly on There are a lot of pitfalls that
you and is downright unnecessary. you need to avoid if you don't
want to kill your business before
Are you still not convinced? it's even started properly - and
Think this would only work with I'll show you in the next email
cheap items? Well, you see, the what they are.
higher the price of the items you
sell, the more your reputation is
About the Author:
Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit http://www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.
Read more articles by:
Kirsten Hawkins
Article Source: www.iSnare.com
