ven when there aren't any Mail.
disputes, you might run
into a few transaction When this happens, the buyer
problems on eBay - glitches that might not know you're trying to
aren't really anyone's fault, but contact them. Consider it urgent
are just the result of a to contact them in the real
technical malfunction or another world, before they leave you bad
situation beyond the buyer or feedback. To find out someone's
seller's control. The number one real-world contact details,
cause of problems like this is follow these steps: Click
email. ‘Advanced Search' near the top
of your eBay screen, then ‘Find
Email Problems. Contact Information' in the menu
on the left (under the
If you use the Internet a lot, ‘Members' heading). All you
you'll no doubt be familiar with need to do then is enter the
the problems eBay can cause, and other users' eBay ID and the item
many buyers and sellers are number of what they bought.
relying on email to keep them
informed about their You might find that the address
transactions. you end up getting doesn't exist,
and the phone number seems to be
Sometimes, you might find that disconnected, or wrong. However,
your emails to a seller bounce if you didn't get any working
-you might have the wrong email contact information for the
address, or there could be a buyer, then this means they've
problem with their email. This violated eBay's contact
happens especially often when information policy. You can
buyers have free webmail accounts report them at at places like Hotmail and Yahoo href="http://pages.ebay.com/help/
policies/identity-false.html" hardly going to refuse to pay the
target="_blank">http://pages.ebay right amount when you've already
.com/help/policies/identity-false got some of their money!
.html, and nothing that they
do from then on will reflect If Nothing Helps, Who Do I Report
badly on you. It To?
Be patient, though: Don't send You need to click ‘Help' on the
masses of angry emails to toolbar and then ‘Contact us',
someone's account: for all you to contact eBay's customer
know, they might be having service. You might find you have
problems with their computer or better luck with the ‘Live
their Internet connection. Try Help' function than you do with
phoning, and try waiting a while trying to get sensible responses
for a response. to emails. PayPal have the same
procedure - ‘Help' then
PayPal problems. ‘Contact us' - and offer
limited phone support if you need
You might also find that you have it.
problems with people who aren't
quite sure how PayPal works. For If you run lots of auctions at
example, they might try to send once, some of your problems might
you money directly and send the be caused simply by things
wrong amount - this means that getting lost and forgotten,
you need to refund any because you have no way of
overpayment and get them to pay keeping track of them. In the
underpayment. If your buyer is next email, we'll look at how to
reasonable, though, this should manage multiple auctions
be an easy enough problem to effectively.
solve - remember that they're
About the Author:
Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit http://www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.
Read more articles by:
Kirsten Hawkins
Article Source: www.iSnare.com
