o you've done everything minimises the damage it will do
you can to keep your buyers to your reputation if anyone
happy - but still someone's looks at it. Remember that you
left you negative feedback! You can more-or-less write whatever
don't think it's fair, either you want, as there is no facility
because you fixed the buyer's for the buyer to respond to your
problem, or they never gave you a response - and anything you write
fair chance to fix it. What can will show up on their ‘Feedback
you do? Left for Others' page! If you're
a little devious, you can make
Communicate. them look very bad.
Tell the buyer that you don't Retaliate.
think that feedback was fair, and
give them a list of the things However much you're not supposed
you'll do in exchange for them to do it, you really shouldn't
withdrawing it. You can offer let a buyer leave you negative
refunds, replacements, or even to feedback without leaving them a
‘compensate them for their negative in return. Be polite and
time' (that means bribe them), factual, saying something like
depending on how desperate you "buyer did not give me a fair
are. If they agree, you can go opportunity to fix their
through the mutual withdrawal complaint" (note that this is one
process detailed below. of the reasons why you should
always leave feedback second, or
Respond. not at all). This might not be
the ‘nicest' way to do business
Leave a comment under the on eBay, but it's the only
negative feedback explaining what realistic way to protect your
happened - this at least flawless reputation.
yours. You should get them to
Don't be worried: retaliatory agree before you press the
feedback is not against eBay's button, though, because you can
rules, however much it should be. only use it once per transaction.
Anyway, you're not just doing
this for revenge - it's essential Use Dispute Resolution.
for the next step.
You and the buyer can take your
Try for a Mutual Withdrawal. feedback dispute to SquareTrade,
where you can both give your side
Since the buyer probably won't and they will cancel feedback
want a negative response or that they feel is unfair - they
feedback comment on their record, are far more responsive than
you can do a simple "I'll take eBay. Be aware that this costs
away my negative if you take away about $20, but it has the
yours" deal. This is called advantage that if the buyer
mutual feedback withdrawal, and doesn't respond to the process
the process can be started at then their feedback will be
this page: href="http://feedback.ebay.com/ws
/eBayISAPI.dll?MFWRequest" Of course, at some point you
target="_blank">http://feedback.e might find yourself with an even
bay.com/ws/eBayISAPI.dll?MFWReque worse buyer than one that just
st. leaves negative feedback - they
might refuse to pay, or harass
This will cause eBay's system to your other buyers. Our next email
send an email to your buyer, will tell you how to get in touch
asking them if they agree to with eBay's ‘Safe Harbor' team,
withdraw their feedback in and what they can do for you.
exchange for you withdrawing
About the Author:
Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit http://www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.
Read more articles by:
Kirsten Hawkins
Article Source: www.iSnare.com
