here are many CRM software Microsoft family that Microsoft
programs on the market CRM integrates with.
–some good – some bad.
Microsoft CRM is the new kid on 1. Microsoft Outlook – You can
the block so how does it stack up synchronize your data with the
against the others? Impressive! standard Outlook contact
appointments. You can also let
Microsoft CRM is competing with users access all the
long term players like functionality of CRM directly
Salesforce, Siebel or Onyx. But from Outlook using the supplied
this dynamic, intuitive peace of interface.
software is quickly taking the
lead. 2. Microsoft Office – Microsoft
CRM integrates directly with Word
The introduction of Dynamics CRM to generate letters or mail outs.
Live where customers will be able Excel integrates to create
to host their company Dynamics dynamic reporting with Excel
CRM is definitely going to turn Pivot Tables.
up the heat and give them an edge
over the competition. And the 3. Microsoft BackOffice -
customization is really Microsoft SQL and Microsoft CRM
impressive. combine to provide some
impressive reporting and
But most of all it’s the analyzing tools. It’s definitely
integration with other Microsoft a powerful tool.
products. After all, Microsoft is
on all our computers and what So why is Microsoft CRM better
could be better than the ability than the competition?
to integrate with those programs.
The following are members of the 1. It is much easier to install –
no special training, straight
forward instructions. 7. Flexible and powerful tools –
this software is packed with
2. Superior support – the same plenty of tools that will let you
Microsoft support we’ve come to create just about anything you
rely on as well as plenty of can imagine related to your CRM
third party support. system.
3. Flexible for a changing 8. Affordable – this can fit the
business model – This is a budget of a business small or
program that can change with your large.
business.
9. Continuous support and
4. Easily adjusts to the market – development – rely on Microsoft
business changes and this is a and third party support as well
package that keep up with those as regular updates for your
changes. software.
5. Can easily be customized – 10. The reliability and
with just a couple of clicks of dependability of Microsoft
the mouse you can build your own
personal version of Microsoft 11. Superior reporting – You’ll
CRM. be impressed with the reporting
of Microsoft CRM – we guarantee
6. It fits the business rather it.
than the business fitting it –
your software needs to work with 12. Excellent analytic tools –
your company not the other way Determine your best or worst
around and Microsoft CRM can do selling product, your most common
just that. complaint, your best sales
associate or just about anything certainly a powerful contender.
else you need to learn. Although we aren’t sure where
Microsoft CRM will be in the next
13. Easy for employees to learn – ten years and who its competition
employees will be on board in no will be, one thing is for certain
time at all. it will certainly remain a
powerful player in the CRM game.
As businesses change over the
year’s demands in CRM software We’re all aware of the power of
are also likely to change but Microsoft and the quality of the
Microsoft has one advantage over products they produce and
the competition and that’s its Microsoft CRM is no different.
ability to integrate with other It’s a powerful package right now
Microsoft programs. that’s most certain to get better
with time.
No one would argue that Microsoft
CRM is new to the market it’s
About the Author:
Sayed Ally, is the lead CRM Analyst. His company provides, Microsoft CRM. Sayed can be reached at Tel : (905) 815- 1995 ext 22, email: aSayed@cqsolutions.com.
Read more articles by:
Sayed Ally
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