he big question is how do customer through email. I send
you keep in touch with your out an email when payment is
customers without being received, when I ship the item, I
accused of spamming or just wait one week before telling them
making them unhappy with all of I posted feedback and two weeks
your emails? There are a couple after shipping I send out a
of easy ways of doing this while survey to make sure the customer
building a stronger relastionship was happy.
with them.
This whole process keeps my name
The first way is by doing a in front of them for almost one
series of follow-up emails to month. You will never get one
your customers. Here is how I complaint about spamming but just
have mine setup. First let me the opposite. Your customers will
tell you that I use eBay’s thank you for the great
Blackthrone auction porcessing communications. Oh yea, I wait
software. It still has some bugs until Friday to send out the
in it since it is new but I think feedback and survey emails so
it may be the best product they will get them just in time
overall. There are dozens of for the weekend auctions. Sending
other services out there that do these out in the middle of the
the same thing. Anyways, using week won’t get that good of a
some kind of auction processing response.
software just makes life easier
but you can do everything At the bottom of each of these
yourself. emails I have three links.
Something like this (links are
I take every chance I get to not real):
document each step in the post
auction process by notify my This weeks current auctions
stores (dot) ebay (dot) com/xxxxx Free Power Sellers eCourse
Join my Newsletter of interesting Learn more by contacting Don
Postal History Facts Schonberg who has 30+ years of
mynewsleter (dot) com technical experience in the
corporate world of Information
Visit my Postal History Blog Technology. Now retired from the
blog (dot) com corporate world, he spends his
time marketing on the internet.
I use tracking url’s in my emails He is an eBay Power Seller and
so I know how many people click offers a free 11-lesson Power
on these links and trust me a lot Sellers ecourse at of them do. href="http://www.bestauctionaffil
iates.com"
You may have noticed that I also title="http://www.bestauctionaffi
have a newsletter, which is a liates.com" target="_blank">double opt-in newsletter. This is color="#001000"
not the newsletter feature that size="-2">http://www.bestauctiona
ebay offers but from a third ffiliates.com. His
party service. Of course I also blog, Internet Marketing Made
take advantage of the ebay Simple, can be found at newsletter feature but use it href="http://www.donschonberg.com
more as a weekly announcement "
email. title="http://www.donschonberg.co
m" target="_blank">Between the emails and the two color="#001000"
newsletters I can reach out to size="-2">http://www.donschonberg
over 500 people each week. For me .com
that really helps kick-start my
auctions each week.
About the Author:
Sign up for Don Schonberg's free Power Sellers ecourse at www.bestauctionaffiliates.com & visit his blog, Internet Marketing Made Simple, at www.donschonberg.com
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Don Schonberg
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